If your account balance goes below $0.00 your energy supply will be turned off.
Therefore, we recommend that you keep your account balance above $10.00 to avoid disconnection.
We will send you an email and text message when your account balance is low.
If your energy supply is turned off for 5 days, and you do not contact us to to finalise your account we will disconnect your property. You will be required to pay your fixed daily charges until the account is finalised.