My Account

If you are having trouble logging into your account; please try the below.

• Reset your password
• 'Email is not valid' message

1. Reset your password

You can reset your password by clicking the 'Forgot your password' link on the log in page of your My Account.

NOTE:

a. It may take up to 5mins for the reset password email to be delivered to your inbox. Please wait and make sure you check your junk inbox for the forgotten email password, which has a clickable link.

b. If you click the forgotten password link more than once, you will run the risk of clicking the link in the wrong email. Every time you request a new password, the link in the previous email will no longer work. 

 

2. 'Email is not valid' message

If you are getting a message that says your email address is not valid, please retype your email address making sure there are no spaces before or after your email address. 

No, if you would like to top up by credit card you will need to log into your My Account or top up an your nearest epay convenience store or service station.

 

Moving house is easy! If you are an existing customer, you can do this though your My Account.

For more information on moving house click here

For instructions on how to use your My Account, please watch the video here

You can also download PDF instructions  here.

 

Our contact us page is the best way to get in touch with us. 

If you are moving house, you can let us know via your My Account

1. Log in in to My Account 

2. Select Move Property from the side menu and complete the form.

Your new property will need to have a smart meter with active communication.