When you transfer to Pulse Energy’s pay monthly plan, you will have to register for a new My Account. Your welcome email will provide you with instructions on how to register.
My Account lets you see your previous bills and make payments online.
Plan Closure
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Will I still be able to see my usage and make a payment online?
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Will I be charged for disconnection/reconnection on Pulse Energy’s pay monthly plan?
Yes, if your account needs to be disconnected or reconnected you will need to pay for this. Reconnection fees are priced from $75. For more information on Pulse Energy’s fees click here
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Do I need to redirect my WINZ payments?
Yes.
If you are transferring to Pulse Energy's pay monthly plan, you will need to contact WINZ to organise payments to be directed to your new electricity account.
You can do this once you have received your welcome email from Pulse Energy, which includes your new Account Number.
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Do I need to change my direct debit?
Yes.
You can do so by completing the online direct debit form. The link for this will be provided in your Welcome email once you switch to Pulse Energy’s pay monthly plan.
Please note you will need your new Pulse Energy Account Number (Included in your Welcome Email).
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Will there be any disruption to my power when I switch to Pulse?
No.
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I don’t want to join Pulse. What do I do?
You will need to sign up with another provider. If you wish to continue to be on a prepay plan, we have included some links below:
You will need to find a new retailer before 1 October 2021.