We recommend that you always keep your balance above $10.00 to avoid your electricity being turned off.
When topping up online through My Account a minimum of $5.00 is required with each online top up.
When topping up in store, a minimum of $10.00 is required and a $0.75 transaction fee will occur.
Topping up is easy!
Credit, Debit Card or Account2Account bank transfer
1. Log into your My Account
2. Select Top Up from the side menu
3. Choose your payment option
In Store
Simply take your top up card to your nearest epay convenience store or service station to top up. The amount will automatically be added to your Pulse Energy Lifestyle account. For a list of stores click here.
If you don't have your top up card, you can top up online with credit/debit card or Account2Account bank transfer.
Click here to top up online.
To request a replacement card, please email customer.care@pulselifestyle.co.nz
The cost of a replacement card is $10.00. This will be taken from your account balance.
If you don't have access to the internet, you can top up at your local epay convenience store or selected petrol stations, using your Pulse Lifestyle top up card.
To find your nearest store, click here
You will need to top up your account to keep your electricity supply turned on.
Each day you consume electricity, and therefore, your account balance will go down.
You must ensure that you keep your account balance above $10 to avoid your electricity being turned off.
ACTIONS:
If the terminal times out, or your card declines while you are topping up your account in-store, you may see the incomplete transaction appear in your My Account.
If the transaction was interrupted or an error occurred, this will be voided within a few hours and will balance itself out.
See the example below
For a list of top up card locations click here
Your Pulse Energy Lifestyle top up card lets you top up your power account at thousands of convenience stores and service stations throughout NZ.
If you request a top up card on sign up, a $3 Card Administration Fee will apply. This will be deducted from your account balance.
If you lose your top up card, a $10 Top Up Card Replacement Fee will apply.
Please contact us to arrange a new card.
A $0.75 Fee applies to each in store top up.
No, you will not get disconnected on a Saturday, Sunday or Public holiday.
However, we strongly recommend you top up your account above $10 to avoid disconnection the following working day.
1. You can check your balance on the dashboard of your My Account
2. You can turn on low balance or daily notifications in My Account under the Settings tab
3. We will send you a message in your My Account and an email when your balance is below $10.00
4. If your balance is $0.00 we will send you a text message
When you log into your My Account you will see your Account balance on the dashboard.
You will also see the estimated number of days left of electricity that your current balance will last.
Please note: This is an estimate only and based on average customer use.
If your account balance goes below $0.00 your energy supply will be turned off.
Therefore, we recommend that you keep your account balance above $10.00 to avoid disconnection.
We will send you an email and text message when your account balance is low.
If your energy supply is turned off for 5 days, and you do not contact us to to finalise your account we will disconnect your property. You will be required to pay your fixed daily charges until the account is finalised.
You can set up automatic or recurring payments using a debit or credit card via your My Account.
To set up a payment:
For more details, click here.
Yes, you can set up automatic payments by credit or debit card. You can do this in the Top Up section of your My Account.
Automatic Payments
You can set up automatic payments (of any value above $5.00) to occur when your account falls below your chosen balance.
Recurring Payments
You can also set up recurring payments to occur weekly, fortnightly or monthly for your chosen top up amount.
You can top up your account using a credit or debit card or Account2Account bank transfer.
To top up:
1. Log in to My Account
2. Select Top Up from the side menu
To request a new top up card please contact us.
Your account balance will be updated immediately after you have topped up.
Once you have completed the online sign up, you can log in and top up through My Account.
If you have requested a top up card, this will be mailed to you within 2-4 working days.