Disconnection

• There is a power cut or outage and I have more than $10.00 on my account?

  For information on outages and faults please click here

• How long after I top up will my power be turned back on?

  If your power is turned off, to resume your energy supply you will need to:

  1. Log into My Account

  2. Top up your account above $10.00

  3. Complete the Resume Supply form

  Once you have filled in this form, you will need to wait 4-6 hours for your supply to be turned back on.

• Can I get a payment extension?

  No, because you pay as you go, your account will need to remain in credit for your electricity supply to continue.

• What can I do to avoid my electricity being turned off?

  Please ensure that your account credit stays above $10.00.

• My power was turned off due to a low balance. How can I get it turned back on?

  To get your electricity back up and running

  1. Log in to My Account 

  2. Top up, so that you have at least $10.00 on your account 

  2. Click resume energy supply from the side menu.